Privacy Policy

Fence Ace, LLC, referred to in this Privacy Policy as “Fence Ace,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and disclose information when you visit https://fenceace.com, request an estimate, schedule an appointment, submit a website form, use a chat feature, request fencing services, or communicate with us by telephone, email, text message, or another communication channel.

By using our website or voluntarily submitting information to Fence Ace, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your first and last name
• Your email address
• Your telephone or mobile phone number
• Your residential, commercial, project, or service address
• Your preferred method of communication
• Information about your requested fencing project, including the type of fence, installation, repair, replacement, gate, material, layout, or related service you are interested in
• Property details, measurements, photographs, project descriptions, or other information you choose to submit
• Estimate, consultation, and appointment information
• Information submitted through contact forms, quote forms, booking forms, surveys, chat widgets, or customer-service communications
• Messages, questions, comments, feedback, and other information you choose to provide
• Communication preferences, including your consent choices regarding telephone calls, emails, and text messages

Information Collected Automatically

When you visit our website, we may automatically collect limited technical and website-usage information, including:

• Internet Protocol address
• Browser type and browser settings
• Device type and operating system
• Pages viewed and links selected
• Date, time, and approximate duration of your visit
• Referring website or traffic source
• General geographic information derived from your IP address
• Cookie, analytics, pixel, and tracking-technology information

How We Use Your Information

Fence Ace may use the information we collect to:

• Respond to questions, inquiries, and requests
• Schedule consultations, measurements, estimates, and appointments
• Prepare and provide project estimates or service information
• Provide fence installation, repair, replacement, gate, and related services
• Communicate with you regarding your requested project, estimate, appointment, service, or account
• Send appointment confirmations, reminders, project updates, scheduling notices, and customer-care communications
• Provide follow-up service and respond to customer-support requests
• Send promotional or marketing communications when permitted and when the appropriate consent has been provided
• Personalize and improve our website and customer experience
• Analyze website traffic, advertising performance, and lead sources
• Maintain the security and proper operation of our website, systems, and business
• Prevent fraud, abuse, unauthorized activity, or other security concerns
• Comply with applicable legal, regulatory, and contractual obligations
• Maintain appropriate business and customer-service records

Telephone and Text Message Communications

Providing your telephone number does not automatically enroll you in marketing text messages. Where text-message consent is requested, it will be presented separately, and you may choose whether to provide that consent.

If you provide a mobile phone number and affirmatively opt in to receive text messages from Fence Ace, LLC, we may send messages relating to:

• Quote and estimate requests
• Consultation and appointment scheduling
• Appointment confirmations and reminders
• Project scheduling and service updates
• Questions about your property or requested fencing service
• Customer-care and follow-up communications
• Special offers, promotions, discounts, and service announcements when you have separately consented to receive marketing messages

Mobile Information and Messaging Consent

We do not share, sell, rent, transfer, or otherwise provide your mobile phone number or text-messaging consent information to third parties, affiliates, lead generators, or partners for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile information and text-messaging consent are used only to operate the Fence Ace messaging program and to provide the communications authorized by the person who provided the consent.

We may use service providers to operate our customer relationship management system, telephone system, text-messaging platform, scheduling tools, or customer-service systems. These providers may process information only as necessary to provide services to Fence Ace and are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.

No Sale of Personal Information

Fence Ace does not sell or rent personal information. We do not sell, rent, transfer, or provide mobile phone numbers, SMS opt-in records, or text-messaging consent to third parties or affiliates for marketing or promotional purposes.

How Information May Be Disclosed

Except for mobile information and text-messaging consent as specifically restricted above, we may disclose limited personal information in the following circumstances:

• To vendors or service providers that help us operate our website, customer relationship management system, scheduling tools, communications, analytics, advertising, information technology, or customer-support systems
• To contractors, installers, or service professionals when reasonably necessary to evaluate, schedule, or complete a requested fencing project
• To comply with applicable laws, legal processes, court orders, governmental requests, or regulatory obligations
• To protect the rights, property, safety, security, customers, employees, contractors, or business operations of Fence Ace
• To investigate suspected fraud, abuse, security incidents, or violations of our agreements

Any disclosure described in this section excludes text-messaging originator opt-in data and consent. Mobile information and messaging consent will not be disclosed to third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies to operate website features, remember user preferences, understand website usage, evaluate advertising performance, and improve the customer experience.

Cookies are small data files placed on your device when you visit certain websites. You may adjust your browser settings to refuse cookies or to alert you when cookies are being used. Disabling cookies may affect the availability or functionality of certain website features.

The use of analytics, advertising, or tracking tools does not change our commitment that mobile information and text-messaging opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Websites and Services

Our website may contain links to websites, payment services, financing providers, social media platforms, mapping services, review platforms, or other services operated by third parties. Fence Ace does not control and is not responsible for the privacy practices, content, availability, or security of third-party websites or services.

We encourage you to review the privacy policy of each third-party website or service you use.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, database, communication system, or electronic transmission is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or from our website or systems.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, prepare estimates, provide services, manage customer relationships, maintain business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements.

The length of time information is retained may depend on the nature of the information, the services requested, applicable legal requirements, and legitimate business needs.

Your Privacy Choices

Subject to applicable law and reasonable identity verification, you may contact us to request:

• Access to certain personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Withdrawal of previously provided communication consent

Certain information may be retained when required by law or when reasonably necessary for legitimate business, accounting, warranty, safety, recordkeeping, or dispute-resolution purposes.

Email Communications

You may unsubscribe from promotional email communications by selecting the unsubscribe link included in the email, when available, or by contacting us directly. You may continue to receive non-promotional communications relating to active estimates, appointments, projects, transactions, or customer-service matters.

Text Message Communications

You may revoke your consent to receive text messages at any time by replying STOP. After opting out, you may receive a final confirmation message. You may reply HELP for assistance.

Children’s Privacy

Our website and services are not directed to children under the age of 13, and Fence Ace does not knowingly collect personal information from children under 13.

If we learn that personal information was submitted by a child under 13, we will take reasonable steps to remove that information from our records. A parent or legal guardian who believes a child provided personal information may contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, communication practices, technology, services, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after an updated policy is posted constitutes acknowledgment of the revised policy.

Contact Fence Ace

Questions, concerns, or requests relating to this Privacy Policy or our privacy practices may be directed to: